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ActionCOACH announced as winners of Best Overall Franchise (£25-75k)

April 1st, 2016

On the 26th November 2015 franchise research experts Smith and Henderson held their annual ‘Best Franchise Conference’ at the Hilton Milton Keynes. The event which is attended by only the most elite franchises in the UK and is regarded as one of the most competitive award ceremonies within the industry announced its winners.

21 of the UK’s best franchise entrepreneurs were shortlisted in 5 categories, the most popular being the sought after title of ‘The Best Franchise’, ‘5 Star Franchisees Satisfaction’ and ‘Continuous Improvement’. Uniquely, the winners of the Best Franchise Awards are based on feedback from thousands of franchisors that receive outstanding results in the company’s Benchmark Satisfaction Survey; franchisors with outstanding results are automatically entered into the awards. The survey asks franchisees to anonymously score their franchisor on everything from training and support to shared goals and how it has compared with their expectations. The results are then compiled into a report, giving the franchisor a detailed insight into franchisee satisfaction and areas for improvement.

Director, Steven Frost said: "Another great day in the Smith & Henderson Best Franchise Awards calendar. Our awards are based on what really counts, the experience of thousands of actual franchisees which means all our finalists already feel like winners because they know how highly rated they are by their franchisees, something every good franchisor strives for. The winners today all demonstrated good training, support, communication skills, support and an active network necessary to build a great franchise operation and we are proud and delighted to be recognising them today.”

Following a very successful three years at the Best Franchise Conference, ActionCOACH were awarded the top prize and gained the title of ‘The Best Franchise for £25-75k investment’ based on continuous growth, franchisee satisfaction, business model and the opportunities available for franchise partners.

ActionCOACH were also awarded the prestigious ‘Continuous Improvement Award’, which is designed to recognise franchisors that have improved their Franchise Satisfaction Survey Results for at least every two years running. ActionCOACH have soared to new heights as their Franchise Partners continue to vote them above average each year for the ‘5 Star Franchisee Satisfaction’ award:

  • 2012 – 79% (placed as joint runner up alongside McDonald's)
  • 2013 – 85%
  • 2014 – 87%
  • 2015 – 90%

Ian Christelow, Managing Director at ActionCOACH, says: “We are delighted to have won the Best Overall Franchise (£25- £75k) Award. It is a testament to all of the work our franchise partners and support team have put in throughout the years. Building a team of happy franchise partners is and needs to stay front and centre of everything we do.”