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One year on – Helen Pethybridge

What did you do before buying your franchise?
I worked in HR roles for 13 years at global brands.

How have you found the past year?
Whilst setting up my business was hard work, I can’t imagine what it would have been like to do it on my own… Being part of ActionCOACH gives you over 3,500 strategies and tactics to help your clients and a wealth of ongoing professional development sessions has really helped. I have learned so much in the last 12 months and also experienced new levels of personal satisfaction through the work I’m doing for businesses in my local community as well as through being my own boss.

What are the benefits of running a ActionCOACH franchise?
One of the biggest benefits is the central Support Team and also help from fellow franchise owners. I’ve completed significantly more training days than in any previous year and know I only need pick up the phone to get some expert advice. The tools, templates and techniques provided really do work for any business – from my local Chinese takeaway to the international 3D-printers I coach. ActionCOACH’s exclusive client generation centre got me my first client while I was training and has delivered several since then.

What has been your most memorable moment of the past year?
I’ve had a couple of wonderful moments in the last month – one was a client who attended our April quarterly planning day and then upgraded to fortnightly group coaching. They are now beating their quarterly targets, and yet when I first met them they had struggled to pay the payroll. Another fun evening was a comparative taste test with my Chinese takeaway clients – and concluding they genuinely are the best in town! Seeing clients’ confidence grow is very rewarding.

What are you plans for next year?
Leverage my 2016 learning and double my revenues as well as expand my offering to businesses through our exciting new Employee Engagement programme.

What would you do differently?
If I did this first year again, I would plan more effectively for the school holidays and possibly move into an office earlier.